The data controller responsible for your personal data is:

Craft Lab, SLU
NIF: B42627893
VAT: ESB42627893
Calle Leonardo Da Vinci 12A, Nave 8, 03203, Elche, Alicante, Spain
Email: info@appwarp.io

Craft Lab, SLU ("we," "our," or "us") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our applications ("Apps") available on the Shopify App Store and our website at appwarp.io.

By installing or using any of our Apps, you agree to the collection and use of information in accordance with this policy.

3.1 Information provided through Shopify

When you install one of our Apps, we receive information from Shopify through their API, which may include:

• Store name, domain, and contact email
• Store owner name and billing information
• Product, order, and customer data (as required by the specific App's functionality)
• Inventory and location data

3.2 Information collected automatically

We may automatically collect:

• Usage data and analytics within our Apps
• Browser type and version
• IP address and general location data
• Device and operating system information

3.3 Information you provide directly

When you contact us for support or communicate with us, we collect the information you provide, such as your name, email address, and the content of your message.

We use the information we collect to:

• Provide, operate, and maintain our Apps
• Process transactions and manage your account
• Improve, personalize, and expand our Apps
• Communicate with you for customer service and support
• Send you updates and administrative messages
• Detect and prevent fraud or technical issues
• Comply with legal obligations

As a company established in the European Union, we process personal data under the following legal bases in accordance with the General Data Protection Regulation (EU) 2016/679:

• Performance of a contract (Article 6(1)(b)): Processing is necessary to provide our Apps and services as agreed upon installation.
• Legitimate interests (Article 6(1)(f)): Improving our services, ensuring security, and preventing fraud.
• Consent (Article 6(1)(a)): Where applicable, such as marketing communications.
• Legal obligation (Article 6(1)(c)): Compliance with applicable Spanish, EU, and international laws.

We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:

• Service Providers: We may share data with third-party services that help us operate our Apps (e.g., hosting providers, cloud infrastructure, analytics services). These providers process data on our behalf under data processing agreements compliant with Article 28 GDPR.
• Legal Requirements: We may disclose information if required by law, regulation, or legal process, including requests from Spanish or EU authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Some of our service providers may be located outside the European Economic Area (EEA). In such cases, we ensure appropriate safeguards are in place, including:

• EU-approved Standard Contractual Clauses (SCCs)
• Adequacy decisions by the European Commission
• Other legally recognized transfer mechanisms under Chapter V GDPR

We retain your data for as long as your account is active or as needed to provide our services. When you uninstall one of our Apps, we will delete your data within 30 days, unless we are required to retain it for legal or legitimate business purposes (e.g., tax or accounting obligations under Spanish law).

You may request deletion of your data at any time by contacting us at info@appwarp.io.

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit (TLS/SSL)
• Encryption of sensitive data at rest
• Regular security audits and updates
• Access controls and authentication

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Our Apps may integrate with third-party services. These services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party services.

Under the GDPR and Spanish Organic Law 3/2018 on Data Protection (LOPDGDD), you have the right to:

• Access the personal data we hold about you (Article 15 GDPR)
• Rectification of inaccurate data (Article 16 GDPR)
• Erasure ("right to be forgotten") of your data (Article 17 GDPR)
• Restriction of processing (Article 18 GDPR)
• Data portability to receive your data in a structured format (Article 20 GDPR)
• Object to processing based on legitimate interests (Article 21 GDPR)
• Withdraw consent at any time without affecting prior processing (Article 7(3) GDPR)

To exercise any of these rights, please contact us at info@appwarp.io. We will respond within 30 days as required by law.

You also have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos — AEPD) at www.aepd.es.

Our website and Apps may use cookies and similar technologies. Essential cookies are used to ensure proper functionality. Analytics or non-essential cookies are only placed with your consent in compliance with EU ePrivacy Directive and Spanish LSSI regulations.

Our Apps are not intended for use by children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Material changes will be communicated through our Apps or via email.

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:

Craft Lab, SLU
Calle Leonardo Da Vinci 12A, Nave 8, 03203, Elche, Alicante, Spain
NIF: B42627893 | VAT: ESB42627893
Email: info@appwarp.io
Support: appwarp.io/support