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ChatIA — Privacy Policy

Last updated: March 28, 2026

1. Introduction

This Privacy Policy describes how ChatIA ("we", "our", or "us"), operated by Zynapse, collects, uses, and shares information when you install and use our Shopify application.

2. Information We Collect

When you install ChatIA, we access certain information from your Shopify store as permitted by the Shopify API, which may include:

  • Store information (name, domain, email)
  • Product and inventory data
  • Order information
  • Customer data (as needed for app functionality)
  • Usage data and analytics

3. How We Use Your Information

We use the collected information to:

  • Provide and maintain the ChatIA service
  • Process and fulfill app functionality
  • Communicate with you about the service
  • Improve and optimize the application
  • Comply with legal obligations

4. Data Sharing

We do not sell your personal information. We may share data with:

  • Shopify, as required by the platform
  • Service providers who assist in operating our app
  • Law enforcement when required by law

5. Data Retention

We retain your data for as long as your app is installed. Upon uninstallation, we delete your data within 30 days unless required by law to retain it.

6. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit and at rest, access controls, and regular security audits.

7. Your Rights (GDPR)

If you are in the EU/EEA, you have rights including: access, rectification, erasure, restriction, portability, and objection. Contact us at privacy@zynapse.dev to exercise these rights.

8. CCPA Compliance

California residents have additional rights under CCPA. We do not sell personal information. You may request disclosure of data collected and request deletion.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes through the app or via email.

10. Contact Us

For privacy-related inquiries, contact us at: